Raising a Concern

Raising a Concern or Complaint

We are committed to providing a high standard of care to all our patients. However, we recognise that there may be occasions when you feel our service has not met your expectations.

If you have a concern or wish to make a complaint, we encourage you to let us know as soon as possible so that we can address the issue promptly and learn from your feedback.

How to Raise a Concern

• You can speak directly to a member of our reception or clinical team.
• You may contact the Practice Manager, who will be happy to assist you.
• Concerns can also be submitted in writing via email or letter to the practice.

You may wish to contact our Practice Manager, Mandy Mahoney, directly either by telephone (01685 351492) or letter or email: Practice.Manager.w95647@wales.nhs.uk

What Happens Next

• We will acknowledge your concern within 5 working days.
• A thorough review will be carried out.
• We aim to provide a full response within 30 working days.

Confidentiality
All concerns and complaints are handled in confidence and will not affect the care you receive from the practice.

If You Are Not Satisfied
If you remain dissatisfied with our response, you may escalate your complaint to the appropriate external body, such as NHS Wales concerns team (Putting Things Right).

Your feedback is important to us and helps us improve our services for all patients.