At The Practice of Health, we are committed to providing safe, effective, and compassionate care for all our patients.
Our clinicians, Care Navigators, reception team, and support staff work hard every day to ensure patients receive the right care, from the right healthcare professional, at the right time. Clinical decisions are made in accordance with NHS guidance, professional standards, and, most importantly, patient safety.
While we understand that illness, worry, and delays can sometimes be frustrating, our staff are here to help and should be treated with courtesy and respect at all times.
We operate a zero-tolerance approach to abusive, aggressive, or threatening behaviour towards any member of our team.
This includes:
Our clinicians and staff are dedicated professionals who strive to provide the best possible care within NHS guidelines and available resources. They are here to deliver safe and appropriate treatment, not to tolerate abuse.
Our Trained Care Navigators may direct patients to another healthcare professional or service rather than a GP where this is the most appropriate option. This helps ensure patients receive timely, effective care from the clinician best placed to meet their needs.
We ask patients to work with us and trust that recommendations are made in the interests of providing safe, high-quality care.
The Practice reserves the right to take action where unacceptable behaviour occurs. This may include:
Respect, kindness, and understanding help us provide the best possible service for everyone. By treating our team with the same dignity and respect that you would expect to receive, you help us focus on what matters most: delivering safe, high-quality patient care.
Respect Our Team, Receive the Right Care
Our clinicians and staff work in line with NHS guidance to provide safe and appropriate treatment. Abuse towards healthcare workers will not be tolerated.
Practice 2 Team