Who should I see?

When you contact the practice, our trained care navigators will ask a few simple questions to help triage your concern and direct you to the most appropriate care.

This might be a GP, nurse, pharmacist, or another service — so you can get help as quickly as possible.

Self Care

For many common illnesses, the best first step is self care.

Reception may advise you to:

• Rest and drink plenty of fluids
• Use simple medicines such as paracetamol or ibuprofen (if suitable)
• Monitor your symptoms at home

If your symptoms don’t improve, get worse, or you’re worried, please contact us again.

Pharmacy / Common Ailments Service (CAS)

For minor illnesses, our reception team may guide you to your local pharmacy first.

Pharmacists can:

• Assess your symptoms
• Offer advice and treatment
• Supply some medicines free of charge (if you are eligible in Wales)

You do not need an appointment — simply walk in.

This is often the quickest way to get help for conditions like coughs, colds, sore throats, rashes, and earache.

GP or Nurse Appointment

You will be offered an appointment if:

• Your symptoms need further medical assessment
• Your condition is more complex or ongoing
• The pharmacist advises you to contact us

Appointments may be face-to-face, telephone, or online, depending on what is most appropriate.

Urgent Care

If you have serious or urgent symptoms, please do not wait:

• Call 999 in an emergency
• Or use NHS 111 Wales for urgent advice

Choose Well

There are many places to seek medical advice if you are unwell.  It is sometimes difficult to decide which service you need.

Helping you to decide which service you need

NHS 111 Wales - Homepage  

NHS 111 is a free service available 24 hours a day if you need urgent medical help or advice but it is not a life-threatening emergency. You can call 111 or visit 111 online to get quick guidance on what to do next. A trained advisor will assess your symptoms and direct you to the most appropriate care, such as a GP, pharmacy, out-of-hours service, or urgent treatment centre. If needed, they can arrange a call back from a clinician. Always call 999 or go to A&E in an emergency.

Out of Hours 

Weekdays: The surgery is closed between 6:30pm and 8:00am.

Weekends and Bank Holidays: The surgery is closed.

When we are closed, please contact the NHS Wales 111 service for urgent medical advice and assistance.

For more information on OOH services please visit: Out of Hours - Practice 2 Keir Hardie Health Park

A&E

A&E is for life-threatening accidents and emergencies only. Before you go there, ask yourself, “Is it a real emergency?”

If not, please consider using other local health services before you visit A&E.

Appointments at the Surgery

Before booking an appointment with a GP, please consider whether another member of our healthcare team may be able to help you.

Our practice nurse can help with a number of health issues including:

• Long-term condition reviews (such as asthma, diabetes or high blood pressure)

• Vaccinations and immunisations

• Postoperative Stitch and Staple removals 

• Health checks and blood pressure monitoring

• Lifestyle advice such as smoking cessation or weight management

If you are unsure who is the most appropriate person to see, our reception team will guide you and help arrange the most suitable appointment.

Same Day Appointments

We operate a triage system to ensure patients who need urgent medical attention are assessed and seen as quickly as possible.

Our trained care navigators may ask you a few brief questions about your symptoms. This helps us understand your needs and direct you to the most appropriate clinician or service, ensuring you receive the right care as promptly as possible.

Children

Children under 16 with acute presentation will be offered same-day appointments so that they can be assessed promptly.

Other services at our Surgery that may help you: Clinics & Services - Practice 2 Keir Hardie Health Park

There are several services available locally that patients can access directly without seeing a GP first.